Terms of Service
Last updated November 2026
1. The service
Santa Says creates personalized Christmas videos and printable keepsakes based on the details you provide. Videos are made with AI and are entertainment products. Santa and the characters in our stories are fictional.
2. Who can order
You must be 18 or older. By ordering you confirm the information you give us is accurate and that you have the right to share it. Only a child's parent or legal guardian may upload the child's photo.
3. Your content
You give us permission to use the names, details and photo you provide only to create and deliver your video. Do not submit anything offensive, unlawful, or that belongs to someone else. We may decline or edit text that is not suitable for a children's video.
4. Prices and payment
Prices are shown before checkout in US dollars. Launch prices apply until December 15. Payment is taken when you order.
5. Delivery
Videos are usually ready within a few hours and on the busiest December days within about a day. We email you a link when it's ready. Each video in a series arrives by its own email when it's ready, after you add the details for that story. Please order by [date] to receive your video before Christmas.
6. Remakes and refunds
If something in your video looks wrong (for example the name sounds off or there is a visual glitch), reply to your order email within 7 days and we will remake it for free. Because each video is made just for you, we do not offer refunds once a video has been delivered, unless we cannot fix a problem with a remake. If we can't create your video, we will refund you in full.
7. Using your video
The video is for your personal, non-commercial use. You can download it, keep it and share it with family and friends, including on social media. All other rights in the videos, characters, artwork and the Santa Says name stay with us.
8. Access period
Your video link works until January 31 of the following year. Download the video to keep it.
9. Disclaimers and liability
The service is provided "as is". To the extent allowed by law, our total liability for any claim related to an order is limited to the amount you paid for that order.
10. Changes and law
We may update these terms; the version shown when you order applies to that order. These terms are governed by the laws of [state].